Frequently Asked Questions
We've organized this section of our site by Frequently Asked Questions (FAQs). Click on the question to see the answer. If you don't see your question here, please contact Customer Care at or 800-472-0604. Representatives are available from 8:00am - 6:00pm Eastern Standard Time.
»How do I register?
»How do I log in?
»How do I order?
»I've added something to my cart, but my cart is still empty. What's wrong?
»How can I check on the status of my order?
»How long does an order take to arrive?
»Is my credit card information safe?
»Will you sell my personal information to other companies?
»Are your products sold in any retail stores?
»How do I report a problem?
»How do I contact eWellness?
How do I register?
You must register in order to shop at eWellness. This gives us the ability to track your order effectively, store necessary information, and notify you that your order has been received and when it has shipped. To register, click on Sign Up at the top of any web page and fill in the form. You can also register after you have selected products you wish to buy and are ready to check out. Simply click on Checkout at the top of any web page, select the New Online Customers option, and fill in the form.
You can also register to receive email notifications from us even if you do not wish to purchase products at that time. Registering and opting in to email notifications will put you on our mailing list for news and special offers. To register for our email notifications, go to E-mail Sign-up.
How do I log in?
Once you have registered with eWellness, you can log in with your email & password. To do so, click on Login at the top of any web page and fill in the Returning Online Customers form.
How do I order?
When browsing through our products you can click on any item for a detailed description, enter your desired quantity and click the Add to Cart option. The item in its specified quantity will be added to your shopping cart. You may continue shopping, or you can click on Checkout at the top of any web page to complete your order.
You can view your shopping cart at any time by clicking on View Cart at the top of any web page.
To remove an item, click on View Cart at the top of any web page, click on the Delete box next to the item, and click on Update Cart.
I've added something to my cart, but my cart is still empty. What's wrong?
This is probably due to having "cookies" turned off. Cookies must be turned on within your browser to shop at eWellness.
How can I check on the status of my order?
To check on the status of your order, go to Order Status. When you place an order online, you will receive an order confirmation email. When your order has shipped, you will also receive an email with a tracking number for the shipping option you have selected.
How long does an order take to arrive?
Orders are generally shipped the day after they are received. Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday (or Tuesday if Monday is a holiday). All orders are shipped from our Indianapolis, Indiana warehouse; delivery time depends on your selected method of shipment and location.
Is my credit card information safe?
Our website uses Secure Socket Layers (SSL) to encrypt the information you provide, as well as the VeriSign security verification system for all transactions. VeriSign uses a digital certificate (the equivalent of a coded ID badge) to verify to users that they are actually communicating with the correct person or web server. We believe digital certificates are the most reliable option available for conducting business securely on the Internet.
While we use SSL and VeriSign to protect sensitive information online, we also protect customer information offline. All customer information is restricted in our offices. Only authorized employees (such as our billing department or a customer service representative) are granted access to your information.
Will you sell my personal information to other companies?
No. All personal information you give us is kept confidential and protected with the utmost care. We will not sell or disclose any information that identifies you to an unrelated third party without your approval. A complete description of our practices can be viewed at Privacy Policy.
Are your products sold in any retail stores?
eWellness products are only sold online on our website. If you do not wish to order online, you may place your order by phone at 800-472-0604.
How do I report a problem?
Please report any technical problems or errors to or call Customer Care at 800-472-0604.
How do I contact eWellness?
A complete list of our contacts and mailing addresses are available at Contact Us.